Terms and Conditions for Gardeners Stamford Hill

These Terms and Conditions apply to all gardening and related outdoor maintenance services provided by Gardeners Stamford Hill and related service variations, including domestic garden care, routine maintenance, seasonal work, hedge trimming, lawn care, planting, clearance, and similar tasks agreed in advance. By making a booking, you agree that these terms form the basis of the contract between you and the service provider. Please read them carefully before confirming any appointment.

1. Booking process
Bookings may be made by phone, email, online enquiry, or any other method made available from time to time. A booking is not confirmed until it has been accepted and, where required, a deposit or written confirmation has been received. The details provided at the time of booking must be accurate and complete, including the property address, access arrangements, parking restrictions, the condition of the garden, and any specific instructions that may affect the work. If the information supplied is incomplete or incorrect, the scope, timing, and price of the service may need to be revised.

We reserve the right to decline or reschedule a booking if the requested work is unsafe, outside the service scope, or cannot reasonably be completed with the resources booked. Where a quote has been provided, it is based on the information available at the time and may change if the site conditions differ materially from those described. Any changes will be discussed before the work proceeds wherever reasonably possible.

2. Site access and customer responsibilities
It is the customer’s responsibility to ensure that the team has suitable access to the property and that the area is reasonably safe to work in. This includes unlocking gates where necessary, securing pets, and removing hazards such as loose objects, broken glass, concealed drains, or unstable structures. If access is delayed or impossible, the visit may still be chargeable. The customer should also ensure that any fragile items, ornaments, furniture, or valuable items are removed or protected before work begins.

3. Payments
Unless agreed otherwise in writing, payment is due on completion of the service or in accordance with the invoice terms stated at the time of booking. We may require a deposit for larger projects, repeat visits, or scheduled seasonal work. Accepted payment methods may include bank transfer, card payment, cash, or other methods expressly confirmed in advance. Late payments may result in suspension of further services, administration charges where lawful, and recovery action for outstanding sums. Prices quoted are usually based on labour, equipment, and standard waste handling only; any additional work requested on site may incur extra charges.

Garden maintenance terms can vary depending on weather, season, access, and the condition of the garden at the time of attendance. Estimates and quotations are provided in good faith but are not fixed for work that depends on unknown or changing conditions unless clearly stated. Where a fixed price has been agreed, it relates only to the work described and does not cover tasks outside that description.

4. Cancellations and rescheduling
Customers may cancel or rearrange a booking by giving reasonable notice. If cancellation occurs within a short period before the appointment, a fee may be charged to cover time reserved, scheduling disruption, and any preparatory costs. The amount of any cancellation charge will depend on the nature of the booking and the notice given. If materials have already been purchased or specialist arrangements made, those costs may be payable in full.

We may also need to cancel or postpone a visit due to severe weather, staff illness, equipment failure, access problems, safety concerns, or other circumstances beyond our control. In such cases we will aim to reschedule within a reasonable period. Gardeners Stamford Hill is not liable for any loss caused by a genuine postponement where the circumstances make attendance impractical or unsafe. If a customer repeatedly cancels or reschedules, we may require prepayment for future bookings.

5. Cancellations by the service provider
We reserve the right to refuse, suspend, or withdraw services if the customer fails to comply with these terms, if payment is overdue, or if the site becomes unsafe. In some cases, work may be stopped if the actual conditions differ substantially from what was described. Where services are withdrawn in these circumstances, any refund due will be limited to sums paid for work not yet carried out, less reasonable costs already incurred.

6. Liability
We take reasonable care to perform services with appropriate skill and attention. However, gardening and outdoor maintenance involve natural surfaces, hidden defects, and variable site conditions. We are not responsible for pre-existing damage, deterioration due to weather, structural weakness, or issues caused by pests, disease, soil movement, or poor prior maintenance. The customer should notify us of any known hazards, underground services, irrigation systems, concealed cables, or vulnerable features before work starts.

To the fullest extent permitted by law, Gardeners Stamford Hill will not be liable for indirect or consequential losses, loss of profit, loss of enjoyment, or any business-related loss arising from the use of our services. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Any claim for damage must be reported promptly and, where possible, before the site is altered further after completion.

Customers are responsible for checking that any objects or fixtures they wish to preserve are clearly identified before the work begins. Where the customer asks for work to be carried out in a particular way that may increase risk, they accept responsibility for that instruction unless we agree in writing to assume it. We may refuse instructions that appear unsafe or likely to cause damage.

7. Waste regulations
All waste handling is carried out in accordance with applicable UK waste laws and local requirements. Green waste, soil, branches, leaves, and similar material will only be removed if this has been agreed as part of the service. The customer must not ask us to dispose of hazardous, clinical, asbestos-containing, or otherwise regulated waste unless we have expressly agreed and are legally able to do so. Any such waste may require special handling and extra charges.

Where waste is collected by us, it may be transferred to licensed facilities or managed through lawful disposal routes. We may ask the customer to confirm ownership of items or materials being removed. The customer remains responsible for ensuring that materials presented for disposal are not prohibited or unsafe. If a customer asks us to leave waste on site, they accept responsibility for its storage and subsequent lawful disposal.

Waste transfer and compliance may involve documentation, separation of recyclable materials, and adherence to environmental obligations. If waste is found to contain items that were not disclosed in advance, additional charges may apply, or the work may be paused until the matter is resolved. Any illegal dumping request will be refused. We operate on the basis that all waste movements must remain lawful, traceable where required, and suitable for the agreed service.

8. Materials, plants, and workmanship
If we supply plants, compost, mulch, turf, or other materials, these are provided subject to availability and seasonal suitability. Natural materials may vary in colour, size, growth rate, and appearance, and such variation is not a defect. Any plant health or establishment outcome may depend on watering, soil conditions, weather, and aftercare once the work is complete. Where planting is agreed, the customer is responsible for ongoing maintenance unless specific aftercare is included in the written scope.

Workmanship claims must relate to the specific service agreed and not to outcomes influenced by factors outside our control. For example, lawn recovery, hedge regrowth, or plant survival cannot be guaranteed where site conditions, weather, pests, or prior neglect affect results. Any problem reported should be assessed promptly so that we can determine whether it is connected to the original work or to later events.

9. Changes to scope
If the customer requests additional tasks during a visit, we may agree to them if time and resources permit. Additional work may change the price, duration, and schedule. If the requested change is significant, we may require a revised quotation or written confirmation before proceeding. The original booking remains subject to these terms unless the parties agree otherwise in writing.

10. Delays, weather, and force majeure
Outdoor work is subject to weather and seasonal conditions. Heavy rain, high winds, frost, extreme heat, or unsafe ground conditions may require the service to be delayed, reduced, or rearranged. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including supply shortages, transport disruption, strikes, epidemics, or acts of third parties. In such cases, we will use reasonable efforts to resume the service as soon as practicable.

11. Complaints and rectification
If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible and allow an opportunity to inspect the issue. If the matter is caused by an error within our control, we may offer to remedy the problem by re-performing the relevant work, providing a partial refund, or another reasonable solution. Complaints will not be accepted where the issue arises from later interference, normal wear and tear, weather, customer misuse, or failure to follow aftercare instructions where these were provided.

Nothing in these terms limits statutory rights that may apply under UK consumer law. Where a remedy is available, it will be handled fairly and proportionately, taking into account the type of work carried out and the circumstances of the complaint.

12. Governing law
These Terms and Conditions, and any dispute or claim arising from them, are governed by the law of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

13. General provisions
Any waiver of a right under these terms must be agreed in writing. Failure to enforce a provision at any particular time does not mean it has been waived. These terms may be updated from time to time to reflect service changes, legal developments, or operational requirements, and the version applicable will be the one in force at the time of booking unless otherwise stated.

By confirming a booking with Gardeners Stamford Hill, the customer acknowledges that they have read, understood, and agreed to these terms. This agreement is intended to provide clear expectations for both sides and to support a fair, lawful, and professional service relationship. Where questions arise about scope, payment, disposal, or timing, the written booking details and these terms will be used together to determine the agreed service.